AHA Team Training
Dr. Kyle Rehder, MD, FCCM, FCCP, Medical Director, Duke Center for Healthcare Safety and Quality, investigates why disruptive behaviors, incivility, and other unprofessional behaviors are common among hospital staff, and presents data demonstrating the impact of such behaviors on workplace culture…
Robert L. Smith, Ph.D., Director of Medical Staff Assistance Programs and TeamSTEPPS at The MetroHealth System links staff well-being to the achievement of patient safety, quality care and patient satisfaction. Emphasis is placed upon using both TeamSTEPPS and resilience tools to address staff…
The tools and strategies of TeamSTEPPS are the basic building blocks of High Performing Teams. One key to success is successful teamwork measurement. Phyllis Toor, TeamSTEPPS Program Manager discusses how one large hospital system, the US Army Medical Command, leveraged the AHRQ TeamSTEPPS Teamwork…
UW Medicine TeamSTEPPS faculty describe how they work with areas to focus on “bright spots”, leverage quick wins, address resistance, and flex the plan to implement TeamSTEPPS in their organization. Learn about an implementation program to “shrink the change,” and how they systematically roll out…
Kurt O’Brien, MHROD, senior lecturer in the University of Washington’s Department of Health Services Master in Healthcare Administration (MHA) program, presents the concept of Community Conversations (based on the work of Peter Block). The overall focus of introducing community work is to create an…
Jan Brauer RN, BSN, MA and Rhonda Fischer RN, BSN, CEN discuss the importance of engaging every staff member, including the low performer or late adopter, in preserving the team dynamic, a critical factor driving both staff satisfaction and patient safety. Learn key concepts such as: the power of…
Priya Bathija, vice president of The Value Initiative at the American Hospital Association, provides insight on the national context and call for greater health care affordability and value. Ms. Bathija shares lessons learned from hospitals and health systems around the country that have engaged…
The Department of Labor is tapping into the AHA and its professional membership groups to help expand health care apprenticeship programs across the country.
According to research, 51 percent of physicians report symptoms of burnout and the impact on the entire health care field is increasing. In today’s distracted world we are bouncing from one activity to the next, trying to do more with less and pushing our abilities to the limit. How is it that some…
Truly successful health care teams are those that involve the whole staff and not just those with a clinical background. The health care team involves not just physicians, nurses, and other clinical staff but administrators, quality improvement professionals, risk management, environmental services…