Resilience and TeamSTEPPS: How These Two Processes can Complement One Another and Lead to a Healthier and More Engaged Team

March 18, 2020

This webinar links staff well-being to the achievement of patient safety, quality care and patient satisfaction. Emphasis is placed upon using both TeamSTEPPS and resilience tools to address staff burnout, disengagement and moral decline. Examples of ways to integrate TeamSTEPPS and resilience tools in staff training are highlighted. Robert L. Smith, Ph.D., Director, Medical Staff Assistance Programs and TeamSTEPPS, The MetroHealth System is the presenter.

Learning Objectives:

• Identify signs and symptoms of burnout among healthcare providers
• Describe the causes/sources of burnout among healthcare providers
• Discuss the research regarding strategies for intervening to reduce and prevent burnout
• Utilize TeamSTEPPS tools and strategies to address/reduce organizational causes of burnout
• Utilize resilience tools to address personal causes of burnout