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Chair File: Sustaining the Well-being of Our Health Care Workforce
Working in health care delivery can be stressful and tiring under normal circumstances. And the COVID-19 pandemic has exerted incredible pressures on the emotional and physical well-being of our health care professionals.
Leave a Lasting Legacy: Make TeamSTEPPS Stick
What happens when the first generation of TeamSTEPPS safety professionals moves on? Joe Carlucci, PT, MS, MBA, FAB, Patient Safety Officer and Missy Malkin, BSN, RN-BC, Medical/Surgical Clinical Nurse Educator from Stanford Healthcare ValleyCare, introduce concrete steps to enhance the sustainment of your TeamSTEPPS initiative. Walk through a succession planning template and take away next steps for your own institution. (Webinar presented July 10, 2019)
Just Six Things: What Leaders Can do to Hardwire a Culture of Safety, Improve Teamwork and Reduce Harm
This webinar explains how the Army leadership rolled out a world-wide standardized safety campaign operationalizing six key practices spanning each hospital’s C-suite to the front lines of care. Our presenters COL Bonnie Hartstein, MD, MBA, MHA, FACEP, board certified in Pediatrics and Emergency Medicine and Active Duty Officer, and Phyllis Toor, BSN, US Army Medical Command TeamSTEPPS Program Manager, and Nurse Consultant for the Army Medical Command, explain the practices adopted by leaders, individuals and teams to operate as a high reliability organization. (Webinar presented August 14, 2019)
You can be a LEADER, You can be a DOER but you can’t do BOTH effectively. It is time to get over our Ego’s: Practical takeaways for when crisis strikes on the Labor and Delivery...
Colonel (Ret) Peter G. Napolitano, MD, professor of obstetrics and gynecology at the University of Washington and director for Obstetric Simulation and Medical Team Performance for UW Medicine shares lessons learned from combat medicine and how they can be applied to create an integrated team approach to crisis management. Dr. Napolitano provides specific examples for incorporating the whole team to create efficient and effective change. (Webinar presented September 25, 2019)
Making the Case: How Team-Based Approaches Improve Value
Priya Bathija, vice president of The Value Initiative at the American Hospital Association, provides insight on the national context and call for greater health care affordability and value. Ms. Bathija shares lessons learned from hospitals and health systems around the country that have engaged teams to lower cost, improve outcomes and enhance the patient experience. (Webinar presented October 24, 2019)
Strategies for Staff Engagement: Leading the Low Performer
Jan Brauer RN, BSN, MA and Rhonda Fischer RN, BSN, CEN discuss the importance of engaging every staff member, including the low performer or late adopter, in preserving the team dynamic, a critical factor driving both staff satisfaction and patient safety. Learn key concepts such as: the power of the question, how to address performance issues while affirming personal value, and the importance of readjusting leadership approach to engage the next generation of team members. (Webinar presented November 19, 2019)
Introducing Community Conversations in Health Care
Kurt O’Brien, MHROD, senior lecturer in the University of Washington’s Department of Health Services Master in Healthcare Administration (MHA) program, presents the concept of Community Conversations (based on the work of Peter Block). The overall focus of introducing community work is to create an alternative future, focus on ways to shift context (reframe), build relatedness and create space for more intentional possibility. (Webinar presented December 11, 2019)
Shrinking the Change and Leveraging Bright Spots in Your TeamSTEPPS Implementation
UW Medicine TeamSTEPPS faculty describe how they work with areas to focus on “bright spots”, leverage quick wins, address resistance, and flex the plan to implement TeamSTEPPS in their organization. Learn about an implementation program to “shrink the change,” and how they systematically roll out the program using a 30-60-90 day approach. UW Medicine develops change teams to focus on ownership versus a top-down approach during the implementation. (Webinar presented January 8, 2020)
Measuring Teamwork Culture Utilizing the TeamSTEPPS Teamwork Perceptions Questionnaire
The tools and strategies of TeamSTEPPS are the basic building blocks of High Performing Teams. One key to success is successful teamwork measurement. Phyllis Toor, TeamSTEPPS Program Manager discusses how one large hospital system, the US Army Medical Command, leveraged the AHRQ TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) in their TeamSTEPPS implementation and sustainment plan. (Webinar presented February 19, 2020)
Resilience and TeamSTEPPS: How These Two Processes can Complement One Another and Lead to a Healthier and More Engaged Team
Robert L. Smith, Ph.D., Director of Medical Staff Assistance Programs and TeamSTEPPS at The MetroHealth System links staff well-being to the achievement of patient safety, quality care and patient satisfaction. Emphasis is placed upon using both TeamSTEPPS and resilience tools to address staff burnout, disengagement and moral decline. Examples of ways to integrate TeamSTEPPS and resilience tools in staff training are highlighted. (Webinar presented March 18, 2020)