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The healing arts
Imagine a care setting in which psychiatric patients can move to music with guidance from a principal dancer in a ballet company; in which a cellist plays in outpatient waiting rooms, distracting t
The High-Reliability Journey Starts with Transparency
The first step on the high-reliability journey is a commitment to transparency within the organization and with patients and family members.
The hospital board and physicians, plus more news for health system trustees
AHA Resources
Understanding board’s role in hospital–physician relations
The American Hospital Association's Center for Healthcare Governance invites hospita
The Importance of Cybersecurity and Information Sharing
Nearly every day, the news brings word of another data breach at a major corporation.
The Importance of Reducing Nonbeneficial Care
The overuse of antibiotics in both medicine and livestock has been making headlines recently, and patients and community members may be turning to you with questions.
The key to a successful relationship with your CEO
During the course of my 50-year health care management career, it has been my experience that the most successful CEOs maintain an effective working relationship with their board.
The key to new payment programs? Data management.
Value-based payment approaches, including Medicare’s Quality Payment Program for physicians and other eligible clinicians, tie fees and bonuses to how well providers perform on various qualit
The most vexing problem in IT
The once-arcane concept of interoperability among information technology systems has become a mainstream issue, rising from the backrooms of IT departments up to C-suites and the boardroom.
The new health care consumer looking at finances, value
Patients are morphing into health consumers, shaped by paying first dollar for health care services.
The One Trait that Consistently High-performing Health Systems and Hospitals Share
Consistently high-performing health systems and hospitals share a common trait. Their leadership teams are exceptionally humble.