Case Studies

This issue brief discusses the key challenges with the patient billing experience today, based on national surveys and consumer research, and identifies opportunities for hospitals and health systems to improve the patient billing experience.
On September 12, 2012, Yale New Haven Hospital (YNHH) acquired the assets of the former Hospital of Saint Raphael, located within blocks of each other in New Haven, Connecticut. The results achieved have exceeded expectations across all performance dimensions, including the efficient expansion of…
Health systems often serve as the major employer in their communities and serve as conveners of key stakeholders to leverage new strategies. SCL Health is honored to share insights from its President and CEO, Lydia Jumonville, about how being part of a health care system improves access to care,…
Early in the pandemic, COVID-19 tests were shipped out of state, which lead to delays in patients receiving their results. In late March 2020, the OhioHealth Laboratory Services team developed the capability to run COVID-19 tests from around the system in our labs. A year later, over 500,000 tests…
Health systems like Johns Hopkins Medicine are demonstrating that by bringing together the right partners, proactively getting information to communities and meeting people where they are, we can build trust, create confidence and save lives.
Norton Healthcare serves the Louisville and Southern Indiana market. Its 373-bed Norton Women’s & Children’s Hospital includes a maternal-fetal medicine program and Level III neonatal intensive care unit.