Performance improvement
Multidisciplinary teams at the University of Tennessee Medical Center used lean methodology to create evidence-based care plans throughout any episode of care, including the ED, outpatient, inpatient, post-acute and home care.
These leadership videos highlight key elements for performance improvement work in hospitals and health systems: engaging C-suite leaders and board members, collecting and using data, empowering front-line staff, and ensuring performance improvement work is supported and prioritized.
Effective leadership is important to performance improvement. This video shares best practices and examples of how leaders are supporting, coordinating and prioritizing performance improvement work at their organizations.
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Empowering front-line staff in performance improvement efforts is key to moving this work forward. Health care leaders discuss ways to achieve this, including modeling behavior, coaching, providing support and ensuring everyone on the team is moving in the same direction.
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Geisinger Health System – Danville, Penn.
Refunds to Dissatisfied Patients Drives Process Improvement
In 2015, Geisinger Health System piloted a patient refund program to encourage criticism, inviting patients to alert staff of areas they could improve. A year later, the program expanded to all 10…
Medical University of South Carolina (MUSC) and University of Mississippi Medical Center (UMMC)
In early October 2017, the Health and Human Services Department’s Health Resources and Services Administration (HRSA) announced that two health systems would be designated as the nation’s first…