AHA Center for Health Innovation
Prepare for tough conversations with the DESC framework, navigate conflict that promotes a healthy environment with this Project Firstline program.
Use the CUS tool to speak up with confidence, feel empowered to point out a problem or a conflict with this Project Firstline program.
Reflect as a team with a Debrief to discuss what went well, what could improve & what to do differently with this Project Firstline program.
Save time & pivot quickly with a Huddle; regroup, reassess & plan for success, deal with changes with this Project Firstline program.
Prepare for success with a Brief to assign roles, establish expectations, and anticipate outcomes with this Project Firstline program.
Use a Handoff tool for optimal patient transitions of care, effectively transfer responsibility & accountability with this Project Firstline program.
Close the loop to prevent miscommunication and missteps; call out, check back and verify to close the loop with this Project Firstline program.
Pilot programs in America and Europe are examining the value of employing a mix of in-person and telehealth services in settings outside of hospitals, and recently published Mayo Clinic research indicates many patients prefer the hybrid approach. One such program is Mayo’s Care Hotel.
Includes questions for boards to determine overall strategy and community investment strategies that address societal factors influencing health.
Service lines continue to be interrupted by COVID-19, with no end in sight. The health care workforce is stressed out and stretched thinly amid the so-called Great Resignation wave. Care delivery increasingly is being moved from hospitals to outpatient facilities and the home, thanks in part to an…