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Catching up to Consumer Expectations for Access
Organizations must rethink their approach to build customer engagement and loyalty.
A Trustee Checklist to Address Time Challenges
Checklists
A Trustee Checklist to Address Time Challenges
As
Addressing the Social Determinants of Health
Boards can advocate for policy changes or ways to harness community resources.
How to Make the Most of Your Board's Time
Staying forward-focused as a trustee requires a combination of time management, prioritization and preventive efforts.
Aligning Care Delivery to Emerging Payment Models
As payers shift financial risk to providers through more advanced payment models, trustees will need to help their organizations build new capabilities for succeeding under these payment arrangements.
Sample Patient Experience Dashboards
The sample dashboards that follow provide examples for a multihospital system as well as a single community hospital.
Helping Boards Have Productive Conversations about Quality of Care
Health care boards that take a broader view of “quality” and incorporate measures that reflect this understanding are better able to assess performance in the right areas.
Stewards of the Patient Experience: The Trustee’s Key Role
The patient experience reflects the organization’s culture. The board must foster a culture that supports employees and providers to deliver the best possible experience time after time.
Credentialing, Privileging and the Engaged Board
Education, preparation and collegiality can empower physician and lay member trustees to make fair and thoroughly vetted decisions.
Reimagining Multitiered Governance in Health Care
Health systems that take the time to assess the role and value of subsidiary boards, and invest in educating their members, can maintain a key community connection that might otherwise be diminished or lost.