Case Studies
Northern Maine Medical Center – Fort Kent, Maine
Purchase of Retail Pharmacy Enhances Services to the Community
In May 2018, Northern Maine Medical Center purchased a local retail pharmacy in an effort to improve patient outcomes, support patients’ medication adherence, reduce avoidable…
PASOs (STEPS)
West Baltimore Primary Care Access Collaborative
Bon Secours Baltimore Health System | Baltimore
As the result of a three-year multi-faceted Maryland state planning effort to address health-related challenges, the Maryland Community Health Resources Commission and Department of Health & Mental…
Tidelands Community Care Network
Community Health Worker Case StudiesWest Baltimore Primary Care Access Collaborative, Bon Secours Baltimore Health System | Baltimore
Geisinger Health System – Danville, Penn.
Refunds to Dissatisfied Patients Drives Process Improvement
In 2015, Geisinger Health System piloted a patient refund program to encourage criticism, inviting patients to alert staff of areas they could improve. A year later, the program expanded to all 10…
As a community teaching hospital and Level 1 trauma center, WellSpan York Hospital provides care for highly complex patients in a region with substantial socioeconomic challenges. WellSpan York Hospital, part of WellSpan Health’s integrated regional health system, started to see an increase in the…
HCA Healthcare (HCA) consists of 178 hospitals and 1,800 sites of care located in 20 states and the United Kingdom. HCA had three different EHRs (Meditech Magic, Meditech 6.0, and Epic) and tremendous variation in documentation content. HCA’s council of 14 regional Chief Nursing Officers (CNOs)…
Avera Health, an integrated health system based in Sioux Falls, S.D., serves a rural population of nearly 1 million residents across South Dakota, Minnesota, Iowa, Nebraska, and North Dakota. Fueled by seeing physician colleagues develop burnout, Avera’s chief medical officer (CMO) and the employee…
The University of Alabama at Birmingham (UAB) Health System is composed of a six-hospital, academic health system and level one trauma center. As the largest employer in Birmingham, Ala., UAB employs over 16,000 employees. In 2016, UAB had 1.2 million outpatient visits and 86,642 inpatient visits.