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This article highlights the success of a pilot project between Park Nicollet hospital, St. Louis Park, Minn., and the fire departments in that city. The fire departments help transition community members from hospital to home. 'When a 90-year-old woman was discharged recently from Methodist…
Small tests of change can give hospitals momentum and show early progress in improvement projects. Lakeview Regional Medical Center, a 172-bed hospital in Covington, La., focused on collaborating, improving coordination and conducting small tests of change to reduce its 30-day readmissions rate.
During 2011, the hospital joined the IHA Project Re-Engineering Discharge (RED) collaborative to reduce avoidable hospital readmissions. A Six Sigma level of 1.9 for the discharge process and medication reconciliation process showed that there was a lot of deviation. Process maps, swim-lane…
A Rural Hospital's Push to Move Patient Satisfaction From Better to Best in the Emergency Department
The patient experience as measured by patient satisfaction scores is an organizational goal. In the emergency department, staff was challenged to move patient satisfaction scores from the 70th to the 90th percentile rank.