Mental Health Urgent Care opens in Vermont, addressing critical community health need
When individuals experience mental health distress, many will visit a hospital emergency department — a setting that may not be ideal for someone experiencing acute mental health illness. To provide a safe alternative to the ED and help people before they experience a mental health crisis, University of Vermont Medical Center in Burlington, Vt., and several other organizations worked together to open the Mental Health Urgent Care in October 2024.
Developed by UVM Medical Center, Howard Center, Pathways Vermont, Community Health Centers and the Vermont Department of Mental Health, the Mental Health Urgent Care offers mental health services, peer support and help accessing follow-up services to guests — intentionally called “guests,” not patients or clients. The urgent care team emphasizes it is a calming, welcoming environment for those experiencing trauma or struggling with thoughts of suicide. An onsite nurse also is available to address basic physical health issues.
People don’t need to have a referral from a provider or make an appointment beforehand to access these services, and currently there are no financial requirements or costs as services are fully funded for three years. The only requirement is that guests must be 18 years or older.
The collaborating organizations say the Mental Health Urgent Care is a welcome development in addressing a pressing community health need. “When we were thinking through this project, we wanted to build something that somebody could go to when they start to feel a crisis coming on, before they get to the point where they can’t stand it any longer,” said Maureen Leahy, administrative director of UVM Health Network’s psychiatry service.