Hartford HealthCare enhances translation services for deaf and hard-of-hearing patients
Better communication between patient and provider translates into better care. Hartford HealthCare in Connecticut is partnering with the American School for the Deaf to offer in-person American Sign Language services and other translation services for deaf and hard-of-hearing patients and their companions. The health system is adding a full-time ASL/English medical interpreter to its team so that patients can understand their providers and fully participate in conversations, including asking questions and requesting advice.
Interpretation services for Hartford HealthCare patients and their companions who are deaf or hard of hearing are available in person or on video. Patients also have access to assistive listening devices or qualified notetakers, depending on their communication preferences.
Announcing the partnership, Ajay Kumar, M.D., Hartford HealthCare executive vice president and chief clinical officer, observed, “It is our privilege — and responsibility — to meet the communication needs of those who rely on us as part of our work to promote the health and healing of all. Clear communication is essential for quality and safe care.”
In addition to ASL services, Hartford HealthCare provides other interpretive services, as needed or requested, for all patients, designated caregivers, families and loved ones — at no cost, 24/7/365. These services include a voice remote interpreter in more than a dozen languages, over-the-phone interpreter, qualified bilingual staff and in-person certified interpreters.