Problems, Possibilities, and People: Using Human-Centered Design to Create and Scale Change for Teams

April 9, 2025

Whether you are attempting to launch a quality improvement initiative, TeamSTEPPS framework, or a new business model, a human-centered design approach suggests that you properly frame the challenge, empathize with your audience, validate key assumptions, and be both inclusive and adaptive when scaling.

In this webinar, designers from Do Tank share techniques and a few case study examples that will help you engage key audiences (leaders, community members, colleagues, etc.), dive deep into the ‘problems to solve’, and test new ideas. A particular focus is paid to design canvases and methods, along with the art of generating the understanding and ownership that will inspire a collective will to change (rather than just a management directed one).

Learning Objectives:

• Understand some fundamental concepts and methodologies for human-centered design
• Learn from specific case studies and examples about how other teams have used human-centered design
• Discover key principles and best practices for engaging teams and shepherding change