Flip Don’t Flop! Remodeling Communication Using Deconstructive Feedback
Event Format
Webinar
Date
Wed, May 11, 2022, 12:00 PM – Wed, May 11, 2022, 01:00 PMCost
Free
Type
Webinar Recordings
Event Host
Open To
Members and Non-members
Description
May 11, 2022
Incomplete or unclear communication and poor feedback can impact team effectiveness and lead to catastrophic patient events. Poor communication strategies can lead to ineffective feedback techniques and prevent the appropriate implementation of TeamSTEPPS, both of which can result in patient harm. Deconstructive feedback, a highly effective method for delivering feedback, fosters enhanced team support and functioning. This webinar covers how to use deconstructive feedback and TeamSTEPPS tools to disassemble communication events and promote dialogue that develops and maintains team synergy and effectiveness.
Learning Objectives:
- Describe how communication affects team processes and outcomes
- Compare and contrast destructive, constructive, and deconstructive feedback
- Apply the deconstructive approach to a challenging clinical scenario
Speakers:
- Kendra Duran, MSN RN CNML CHPN
Instructor, Ursuline College, Breen School of Nursing and Health Professions - Laura Goliat, DNP APRN FNP-BC ANEF
Associate Professor, Ursuline College, Breen School of Nursing and Health Professions - Jennifer Johnson, DNP RN CNE
Assistant Professor, Ursuline College, Breen School of Nursing and Health Professions - Phyllis Kronk, DNP MSN RN-BC
Assistant Professor, Ursuline College, Breen School of Nursing and Health Professions - Tyler Reimschisel, MD MHPE
Founding Associate Provost of Interprofessional and Interdisciplinary Education and Research, Case Western Reserve University