Building Age-Friendly Systems: A Team-Based Approach to What Matters and Beyond

Thursday, August 14

This webinar introduces the Age-Friendly Health Systems (AFHS) movement and the 4Ms Framework, What Matters, Medication, Mentation, and Mobility, and explores how aligning AFHS with broader efforts can strengthen care delivery. Learn how Novant Health used data, team-based strategies, and quality improvement principles to drive adoption, overcome challenges, and build momentum for culture change in the care of older adults.

Learning Objectives:

• Describe the core components of the Age-Friendly Health Systems initiative and the 4Ms Framework
• Explain how team-based strategies can support implementation of age-friendly care across hospital settings
• Identify opportunities to align AFHS with systemwide priorities such as advanced care planning, emergency care metrics, and quality improvement goals
• Recognize common implementation challenges—such as bandwidth limitations and team role clarity—and practical strategies to address them
• Reflect on the evolving role of What Matters conversations in delivering person-centered, end-of-life care