Applying Human-Centered Design to the Improvement of Health Care

January 12, 2022

We believe that if any field should be human-centered, it should be health care. This applies to the patients and communities that we serve, but it also applies to how we deconstruct internal silos, nurture well-being for our colleagues, improve quality, and inspire new ways of working.

In this webinar, Matt Kelly and Marc McLaughlin, partners with the innovation and strategy group, Do Tank, dive into some accessible human-centered approaches to help you in your work. Introducing tools and concepts that you can apply right away, viewers explore the application of empathy mapping, design sprinting, storytelling, strategy canvases and other cutting edge approaches to creatively impact quality improvement, clinician engagement, community based partnerships, innovation, diversity and health equity.

Learning Objectives:

• The application of human-centered design to health care
• An understanding of how to involve key stakeholders to gain traction, increase buy-in, and increase the likelihood of success
• An approach to innovation in a clinical context