Two Health System AI Pilots Detail Results in Note-Taking and Chart Reviews

The transformational potential and power of generative artificial intelligence (AI) in clinical documentation and note-taking is undergoing intense evaluation in the field. Meanwhile, other hospitals and health systems are exploring ways to use AI for patient chart reviews to provide clinicians with greater visibility to aid in diagnoses to improve patient care.

The use of AI technologies is beginning to show demonstrable results in terms of patient care, operations efficiency and outcomes, according to the digital health consultancy AVIA. A recent AVIA blog describes how a large Midwest academic medical center used an ambient documentation program that demonstrated a decrease in both average minutes in notes per appointment and per day for providers that utilized the solution, while simultaneously increasing monthly appointments.

Among the Results:

• For providers that used the tool for more than 40% of their appointments, there was a 29% decrease in both average minutes in notes per appointment and average minutes in note-taking per day.
• These same high utilizers boosted monthly appointments by 7% and achieved a higher level of service, the report notes.
• All the providers said they would like to continue using the solution after the pilot.

The blog also cites results from a large regional health system in the Western U.S. that used AI to streamline the process of analyzing patient records, synthesizing patient information and insuring accurate coding.

Use of the AI solution led to an increased case mix index and complication/comorbidity capture. It also expedited revenue-cycle workflow, and reduced both denial appeals and administrative burdens, saving clinicians an average of 10 minutes per patient per day on follow-up documentation.