Providence Spins Out Digital Platform to Boost Access, Improve Patient Experience

Continued focus on developing digital health tools that increase access and improve the patient experience again has led Providence to spin out one of its innovations. The nonprofit Catholic health system’s Digital Innovation Group recently launched DexCare Inc., a new digital health company.

DexCare’s platform allows patients to obtain care, make appointments and receive follow-ups based on their health needs, preferences, location and schedule. It also helps patients understand and select the best care option for their symptoms and matches them to a provider who has the highest net promoter score to treat their anticipated underlying conditions, while managing the health system’s capacity and demand across all lines of care.

“From Google, we’re only one click away,” Sean O’Connor, executive in residence and DexCare chief commercial officer, noted in a recent blog. “The patient never interacts directly with DexCare. The process starts with their Google search and looks at their location and symptoms to route them to the most appropriate site within Providence.”

The platform is catching on, with six customers already signed on to use the digital care operating system, including Community Health Network, Froedtert and the Medical College of Wisconsin health network, and Houston Methodist. The company also has obtained a $20 million investment led by Define Ventures.

DexCare is the third Providence-incubated company to go independent after Xhealth, a program that enables providers access to digital content and services, and Circle, an app that helps families manage their health needs.