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Building the Health Ecosystem of the Future: Using Digital Transformation to Develop Consumer-Focused Models of Care
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Building the Health Ecosystem of the Future
Executive Dialogue
Using Digital Transformation to Develop Consumer-Focused Models of Care
With the shift to digital transformation, hospitals and health systems have an opportunity to create a frictionless digital consumer-like experience in accessing health care and enable a range of use cases for care coordination and consumer engagement. The digital health ecosystem supports consumer-centered models of care, access to new services, on-demand interactions with caregivers and personalized treatment paths. Rapid technological developments allow multidisciplinary and collaborative health services to work together to provide patient care. This executive dialogue examines 8 strategic initiatives health care executives are undertaking to transform how they are using technology to improve the patient and provider experience.
8 Digital Strategies Health Leaders Are Using to Become Consumer-focused
- Reduce the security and operational risk in your digital ecosystem with standardization and streamline the number of applications used to deliver patient care.
- Leverage a global operating model for agility and scale to deliver services 24/7 while reducing employee burnout and improving retention.
- Accelerate innovation by empowering clinicians with data and predictive analytics to provide higher-quality care and better patient outcomes.
- Build consumer-focused models of care for better access and less friction throughout the patient journey. Prioritize end-to-end journeys that deliver the most value.
- Focus on convenience for patients and employees by replacing complex, people-intensive processes with self-service systems that patients can use.
- Develop capital requirements for a technology-enabled health care system to provide exceptional care without exception to every patient every time.
- Use technology to empower the community to improve health equity and access to care.
- Partner with other health systems, community and statewide organizations, universities, Medicare, Medicaid and the AHA on technologies developed to drive clinical outcomes.
Participants
![Brent Burkey](/sites/default/files/2022-09/Burkey_Brent_300x300%20%281%29.jpg)
Brent Burkey, M.D., MBA
President and CEO
Fisher-Titus Health
![Ngozi Ezike](/sites/default/files/2022-09/Ezike_Ngozi_300x300%20%281%29.jpg)
Ngozi Ezike, M.D.
President and CEO
Sinai Chicago
![Nico Gomez](/sites/default/files/2022-09/Gomez_Nico_300x300%20%281%29.jpg)
Nico Gomez, MHA
CEO
Bethany Children’s Health Center
![Russ Gronewold](/sites/default/files/2022-09/Gronewold_Russ_300x300%20%281%29.jpg)
Russ Gronewold, MBA
President and CEO
Bryan Health
![Michelle Hood](/sites/default/files/2022-09/Hood_Michelle_300x300%20%281%29.jpg)
Michelle Hood, MHA, FACHE
Executive Vice President and Chief Operating Officer
American Hospital Association
![Alexa Kimball](/sites/default/files/2022-09/Kimball_Alexa_300x300%20%281%29.jpg)
Alexa Kimball, M.D., MPH
President and CEO
Harvard Medical Faculty Physicians
![Steve Purves](/sites/default/files/2022-09/Purves_Steve_300x300%20%281%29.jpg)
Steve Purves, MHA, FACHE
President and CEO
Valleywise Health
![Adam Zoller](/sites/default/files/2022-09/Zoller_Adam_300x300%20%281%29.jpg)
Adam Zoller
Senior Vice President and Chief Information Security Officer
Providence
![Suzanna Hoppszallern](/sites/default/files/2022-09/Hoppszallern_Suzanna_300x300%20%282%29.jpg)
Moderator:
Suzanna Hoppszallern
Senior Editor
American Hospital Association
AHA Executive Dialogue Series
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