Western Maryland Health System - The Center for Clinical Resources

What is it?

The Center for Clinical Resources is a centralized, interdisciplinary approach to care coordination for individuals who have one or more chronic health conditions. A multidisciplinary team provides patients with the interventional care, education and support needed to manage chronic conditions and reduce patient use of emergency department (ED), observation unit and inpatient services. The team also links patients to community-based services and agencies to address socioeconomic needs such as food, housing and utilities. All services are provided at no charge.

Who is it for?

Chronic disease patients at high risk for ED visits, hospital admissions and readmissions.

Why do they do it?

Care coordination improves health outcomes and decreases costs.

Impact

In the first 18 months, diabetic patients experienced a 12 percent decrease in admissions, and congestive heart failure admissions were down 27 percent. Of the anticoagulation patients, 64 percent have not had any hospital visits since being managed by the team.

Contact: Jo Wilson
Vice President, Operations
Telephone: 240-964-7223
Email: jowilson@wmhs.com