GAO: Most exchange enrollees satisfied with their health plans

Based on national surveys, most enrollees who obtained coverage through the health insurance exchanges were satisfied overall with their qualified health plans in 2014 through 2016, according to a report released today by the Government Accountability Office. To varying degrees, QHP enrollees expressed satisfaction with specific aspects of their plan, including their coverage and choice of providers and plan affordability. However, some enrollees found it too expensive to pay for their out-of-pocket expenses before reaching their deductibles and have reported concerns about affording care or have been deterred from seeking care, according to experts GAO interviewed. The report also looks at how CMS and selected states have monitored the post-enrollment experiences of those who obtained their QHPs through the exchanges.