TeamSTEPPS from Implementation to Sustainability: The MetroHealth Experience

September 12, 2018

Learn about the MetroHealth team’s journey with TeamSTEPPS over the past 5 years. This webinar reviews their decisions to implement TeamSTEPPS system-wide and to use the train-the-trainer model, as well as explain the role of their Master Trainers during the implementation and the employment of Instructors for the roll out to each of the clinical and non-clinical areas. The team stresses the importance of determining readiness of each area and ensuring that the Instructors own the educational process. The MetroHealth Team discusses their commitment to sustain TeamSTEPPS beyond a simple training, ensuring that TeamSTEPPS tools and strategies are employed to foster a culture of safety. They also highlight the development of their TeamSTEPPS Action Councils (TACs) as part of their sustainability, with two TAC Chairpersons sharing their experience and their most recent quality improvement projects.

Learning Objectives:

• Identify the steps needed to achieve successful implementation of TeamSTEPPS: change team, leadership support, Master Trainers, Instructors, and curriculum
• Determine the readiness of an area to begin TeamSTEPPS training
• Describe the importance of engaging staff in the use of TeamSTEPPS tools and strategies as soon as possible after training to ensure sustainability
• Identify how TeamSTEPPS Action Councils have been used by MetroHealth to sustain TeamSTEPPS through the empowerment of front line staff to identify and implement quality improvement activities