Creating a Culture of Safety in Four [not so easy] Steps

April 10, 2019

Creating a safety culture is a key to achieving high reliability in health care. Many areas in acute care settings are often resistant to change, and yet pose significant risk to patients. On this webinar, David L. Feldman, MD MBA CPE FAAPL FACS, Chief Medical Officer & Senior Vice-President, Hospitals Insurance Company reviews the necessary ingredients for such a change using the Operating Room as a typical, and challenging example. Four key topics will be reviewed including: 1) creating a respectful environment as the prerequisite for any culture change; 2) changing the “people” culture using TeamSTEPPS emphasizing advanced techniques including observation and feedback of teamwork skills; 3) changing the “system” by focusing on concepts in human factors engineering; and 4) creating a Just Culture stressing the role of leadership in creating the balanced approach to a punitive v. blame-free culture.

Learning Objectives:

• Define the necessary elements of a safety culture
• Identify techniques to improve teamwork
• Recognize how human factors engineering can be applied to reduce adverse events