Bringing a ‘Systemness’ Focus to Quality, Safety, and Patient Experience

AHA Leadership Scan: A Series of Virtual Panel Discussions

Bringing a ‘Systemness’ Focus to Quality, Safety, and Patient Experience 
How to drive repeatable improvement through uniformity and greater transparency 

Thursday, December 7, 2023 
1 - 2 p.m. Eastern; noon - 1 p.m. Central; 10 - 11 a.m. Pacific   

Resource-stretched health care organizations face significant challenges in the post-pandemic environment. Staffing shortages and the shifting financial landscape can make it difficult to drive continuous, repeatable improvement in quality, safety, and patient experience. 

The challenges are amplified across larger health systems striving to optimize performance, consistency, and efficiency across all areas of operations. Multiple operating models can result in different sets of metrics for outcomes, multiple points of contact, and a variety of delivery systems. 

Developing a “systemness” approach to this situation can help efficiently align initiatives and maximize resources, resulting in greater uniformity and transparency. 

Join us as we explore the value of systemness approaches to these issues and why it is important to develop new ways of thinking to build trust with clinical teams that will drive powerful, lasting change. 

Session Panelists: 

Leo Penzi, MD 
Executive Vice President & Chief Medical Officer 
North American Partners in Anesthesia (NAPA)  

Tom Peterson, MD, FAAP  
Chief Safety Officer 
Trinity Health 

Brooke Buckley, MD, FACS 
Chief Medical Officer 
Henry Ford Wyandotte Hospital 

AHA Moderator:  

Rhonda Fischer, RN   
Team Training Clinical Program Lead  
The American Hospital Association 

By attending the AHA Leadership virtual panel discussion "Bringing a ‘Systemness’ Focus to Quality, Safety, and Patient Experience" offered by the AHA, participants may earn up to 1 ACHE Qualified Education Hour toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.