Novant Health improves patient satisfaction and payment experience in 12 months
Case Study Novant Health improves patient satisfaction, dramatically streamlines payment experience in 12 months with Cedar Pay
Novant Health wanted to make bill payment easy to navigate for patients and help them understand how payments work and insurance benefits apply. After implementing Cedar Pay, Novant Health saw a significant rise in patient satisfaction with the billing process with scores now at 90%. In one year, Novant Health added $30M in patient revenue, while time to payment resolution has dropped by 43%. Digital self-service now accounts for 87% of all patient payments.
Cedar
Cedar is committed to improving the healthcare financial experience for all. With an innovative platform that connects providers and payers, Cedar empowers healthcare consumers with an optimized journey—all powered by data science and interactive design. For Cedar clients, this leads to increased payments, more efficient operations and greater consumer loyalty. To learn more about why leading U.S. healthcare organizations trust Cedar to manage the end-to-end consumer experience from pre-registration to post-visit billing, visit cedar.com and join us on LinkedIn, Twitter, Facebook and YouTube.
To learn more about Cedar contact Katrina Vazquez.
About Concord Health Partners
Concord Health Partners is a health care focused investment firm that invests in growth-stage companies with innovative technologies and solutions that advance health care through operational efficiencies, improved patient outcomes and expanded access to care. Key areas of focus include health care technology, tech-enabled services and health care services.
