Empowering Front-line Staff

Healthcare Moments of Truth Talks

Empowering front-line staff in performance improvement efforts is key to moving this work forward. Health care leaders discuss ways to achieve this, including modeling behavior, coaching, providing support and ensuring everyone on the team is moving in the same direction.

Key takeaway: An empowered front line of problem-solvers is the engine of PI success.

For more information, read about AHA’s study to better understand the use and challenges of PI in safety-net hospitals.