Catalysts: Creating the Future of Work—New Technologies and Models


It’s clear that health care is headed outside the walls of the hospital with the goal of keeping people healthy. The hospital will always be a critical access point of health in the community. But what a hospital looks like is changing. Hospitals and health systems across the country are investing in technologies that support population health management, clinical integration, convenience and access for consumers. These technologies impact the workforce as much as they influence the consumer. Some examples include:

  • Home health services and monitoring
  • Improvements in the EHR and interoperability
  • Telehealth and virtual care
  • Digital health care utilizing mobile technology
  • Artificial intelligence
  • Blockchain
  • Wearables
  • Voice assistants, and
  • Data that delivers actionable insights to help providers get upstream of chronic diseases.

These developments will reshape how workforce interacts with technology to be able to deliver high quality, lower cost care. It will impact the Who, What and Where of work*:

  • Who can do the work? Are there new skill sets needed?
  • What work can be done by the technology itself?
  • Where will the work be done?

*”The future of work: How can health systems and health plans prepare and transform their workforce?” Deloitte Insights, 2019.


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