St. Luke Community Healthcare - Nurse on Call

St. Luke's Nurse Call Line is a free service that connects callers from the community to an around-the-clock, nurse-staffed call center designed to offer consistent, evidence-based and physician-approved answers to questions about vexing and sometimes life-threatening situations. The call center fields calls immediately or returns calls within a brief period. Nurses gather information and ask the same triage questions an emergency department (ED) nurse or physician would ask. Then, using a computer program, they offer consistent, evidence-based advice.

What is it?

St. Luke’s Nurse Call Line is a free service that connects callers from the community to an around-the-clock, nurse-staffed call center designed to offer consistent, evidence-based and physician-approved answers to questions about vexing and sometimes life-threatening situations. The call center fields calls immediately or returns calls within a brief period. Nurses gather information and ask the same triage questions an emergency department (ED) nurse or physician would ask. Then, using a computer program, they offer consistent, evidence-based advice.

Who is it for?

All community members.

Why do they do it?

St. Luke, a rural critical access hospital, sees an excess of 8,000 ED visits a year in addition to more than 7,000 visits to the Convenient Care Clinic. Nurse on Call not only helps screen calls but helps prepare staff for incoming patients.

Impact

Nurse on Call averages 207 calls per month.

Contact: 406-676-3737

Community Connections