AHA Online Store Publications Frequently Asked Questions
Below are frequently asked questions regarding print and digital product sales within the AHA Online Store.
For further questions regarding print and eBook orders, please email us at aha@brightkey.net or call 800-242-2626 (8:30 a.m. – 4:30 p.m. CT).
For additional questions regarding the online store, visit the AHA Help Center.
Contents
- Order Products
- Payments
- Tax and Tax Exemption
- Member Price
- Quantity Discounts
- Shipping
- International Orders
- PDF and eBook Products
- Return Policy
Order Products
How can I place a publication order?
You can order online, by phone, mail, or fax. When ordering by phone, please reference the publications item # or title. When ordering by fax please download and complete the AHA order form [AWAITING APPROVED ORDER FORM].
Due to Payment Card Industry (PCI) regulations, no credit card orders may be emailed.
Online: www.ahaonlinestore.com
Phone: 800-242-2626 (8:30 a.m. – 4:30 p.m. CT)
International phone: 240-547-2205
Fax: 240-547-0009
International fax: 240-547-0009
Mail:
American Hospital Association – Bright Key
75 Remittance Drive, Dept. 91656
Chicago, IL 60675-1656
Will I receive a confirmation number for my order?
Yes. After submitting your order online you will see a confirmation page with your order number. For phone, fax and mail orders, contact aha@brightkey.net or call 800-242-2626. Most orders are processed within 24 hours. Transit time is typically 3-7 business days for UPS ground service depending on the delivery location.
How do I check the status of my order?
To check the status of your order and/or have shipping tracked please email, aha@brightkey.net or call 800-242-2626.
Can I reprint my receipt or invoice?
Yes, to reprint your receipt or invoice, sign into your account and click on “Order History.”
Click on “For your order” and a PDF will be displayed.
Do I need to create an online account to place an order?
Yes. Customers must register/login and provide basic contact information for billing and shipping of orders and pricing details.
For those who do not wish to create an online account, contact aha@brightkey.net or call 800-242-2626 to place your order.
The publication I would like to purchase is on backorder. What happens next?
For information about backorder status, contact aha@brightkey.net or call 800-242-2626.
Payments
What payment methods are accepted?
The American Hospital Association (AHA) and its affiliates accept American Express, VISA, and MasterCard. For all print products – credit cards, checks, and ACH or wire payments are accepted. All eBook orders must be placed online and must paid by credit card. All fees are calculated and paid U.S. currency.
Are purchase orders accepted?
Purchase orders are accepted in limited situations, unless there is a wholesaler agreement in place. Printed and signed purchase orders require approval before processing. To confirm your wholesaler agreement, email aha@brightkey.net a scanned copy of the signed agreement or fax to 240-547-0009. Verbal purchase orders are not accepted.
Can I mail a check payment for book orders?
Orders can be paid with a check (USD) by completing and mailing the AHA order form [LINK TO FORM] with the check to:
American Hospital Association - Bright Key
75 Remittance Drive, Dept. 91656
Chicago, IL 60675-1656
I placed my order, but my credit card has not been charged yet. When will my credit card be charged?
Credit card payments are not processed until the items have shipped.
Tax and Tax Exemption
What states are charged for tax?
All orders shipped to these states are charged applicable tax: AL, CA, CO, DC, FL, GA, ID, IL, IN, KS, MA, MD, MN, MO, NJ, NV, NY, NC, OH, OK, PA, TN, TX.
My organization is tax exempt. How do I receive this exemption?
Online Orders
Send a copy of your organization’s tax-exempt certificate with your online order confirmation number to aha@brightkey.net or fax to 240-547-0009. Once received, a credit for the tax amount will be processed against your credit card.
Phone Orders
Please call 800-242-2626 to place your order. A service representative will ask you to email or fax your tax-exempt certificate. Once received, they will complete your order without the tax amount.
Faxed Orders
Please include a copy of your tax-exempt certificate with the AHA Order Form (AHA Order Form needs to be added to the site) and fax to 240-547-0009 (note, changed fax number).
Mail Orders
Complete the AHA Order Form (AHA Order Form needs to be added to the site) and include a copy of your organization’s tax-exempt certificate with your check and mail to:
American Hospital Association - Bright Key
75 Remittance Drive, Dept. 91656
Chicago, IL 60675-1656
Can you ship my tax-exempt order to a home address?
A tax-exempt order may not be shipped to a home or personal address. Tax-exempt orders can only be shipped to the organization’s address.
Member Price
Discounts on products and services are a valuable benefit of being a member of AHA, affiliate, or Professional Membership Group (PMG). Learn more about the different types of membership at AHA’s Help Center.
To receive the discounted member price, you must be logged in and your user account must be linked to a member organization or reflect an individual membership. For more help on logging in and accessing member benefits, visit AHA’s Help Center articles on web access issues.
Not sure if you or your organization is a member of AHA? Go the the AHA Help Center for more information.
Quantity Discounts
If I order multiple copies of one title, is there a discount?
Yes, quantity discounts apply when ordering multiple copies of one title. Not all titles are available for quantity discounts. For more information, please call 800-242-2626 or email aha@brightkey.net.
Shipping
What shipping methods are available?
All orders ship UPS Ground. Next day and 2nd day service are available Monday - Friday if orders are received in the fulfillment center prior to 12pm Central Time. UPS cannot ship to P.O. Boxes. Please provide a complete street address when ordering and include the company name when using a business address. Orders weighing in excess of 200 pounds will be charged additional freight. Please call 800-242-2626 or email aha@brightkey.net for assistance in placing your order.
How much does it cost to ship UPS Ground?
| Domestic | AK, HI, PR | ||
|---|---|---|---|
| Order Amount | Shipping and Handling | Order Amount | Shipping and Handling |
| $0.01-$25.00 | $12.00 | $0.01 - $25.00 | $30.00 |
| $25.01 - $50.00 | $16.00 | $25.01 - $50.00 | $32.00 |
| $50.01 - $75.00 | $24.00 | $50.01 - $75.00 | $38.00 |
| $75.01 - $100.00 | $28.00 | $75.01 - $100.00 | $42.00 |
| $100.01 - $150.00 | $36.00 | $100.01 - $150.00 | $52.00 |
| $150.00 - $200.00 | $40.00 | $150.01 - $200.00 | $58.00 |
| $200.01 + | $48.00 | $200.01 + | $66.00 |
How much does it cost to ship UPS 2nd Day?
| Domestic | AK, HI, PR | ||
|---|---|---|---|
| Order Amount | Shipping and Handling | Order Amount | Shipping and Handling |
| $0.01 - $25.00 | $40.00 | $0.01 - $25.00 | $62.50 |
| $25.01 - $50.00 | $45.00 | $25.01 - $50.00 | $65.00 |
| $50.01 - $75.00 | $55.00 | $50.01 - $75.00 | $72.50 |
| $75.01 - $100.00 | $60.00 | $75.01 - $100.00 | $77.50 |
| $100.01 - $150.00 | $70.00 | $100.01 - $150.00 | $90.00 |
| $150.00 - $200.00 | $75.00 | $150.01 - $200.00 | $97.50 |
| $200.01 + | $85.00 | $200.01 + | $107.50 |
How much does it cost to ship UPS Overnight?
| Domestic | AK, HI, PR | ||
|---|---|---|---|
| Order Amount | Shipping and Handling | Order Amount | Shipping and Handling |
| $0.01 - $25.00 | $77.50 | $0.01 - $25.00 | $100.00 |
| $25.01 - $50.00 | $82.50 | $25.01 - $50.00 | $102.50 |
| $50.01 - $75.00 | $93.50 | $50.01 - $75.00 | $110.00 |
| $75.01 - $100.00 | $97.50 | $75.01 - $100.00 | $115.00 |
| $100.01 - $150.00 | $107.50 | $100.01 - $150.00 | $127.50 |
| $150.00 - $200.00 | $112.50 | $150.01 - $200.00 | $135.00 |
| $200.01 + | $122.50 | $200.01 + | $145.00 |
Is express delivery available?
Yes, express delivery is available for an additional charge.
International Orders
How much does it cost to ship to Canada?
| Canada | |
|---|---|
| Order Amount | Shipping and Handling |
| $0.01 - $25.00 | $44.95 |
| $25.01 - $50.00 | $45.95 |
| $50.01 - $75.00 | $48.95 |
| $75.01 - $100.00 | $50.95 |
| $100.01 - $150.00 | $55.95 |
| $150.00 - $200.00 | $58.95 |
| $200.01 + | $62.95 |
How do I place an international order?
Please call 800-242-2626 or email aha@brightkey.net for assistance in placing your order.
How do I pay for an international order?
International orders must be prepaid in full by wire transfer, credit card, or check (USD).
How are international orders shipped?
All books sent outside the U.S. are shipped via United Parcel Service International. Orders are subject to shipping fees, applicable customs, duties and taxes, all of which are the responsibility of the customer. Shipping and handling rates for international orders will be calculated based on weight.
PDF and eBook Products
AHA digital products are accessed, viewed and downloaded from our partner, Tizra, by logging in at ebooks.aha.org. For more on this topic, visit our FAQ on ordering and accessing eBooks.
- The online acceptance of a User License Agreement is required prior to completing the order transaction.
- No software is required to view the eBook. It is viewable within your internet browser.
- You will receive a confirmation email within one hour of your online order from no-reply@aha.org.
- You will receive another email from no-reply@aha.org with the subject line “Important Information Regarding Accessing Your AHA Ebook on Tizra.” This email contains access instructions and your individual log-in credentials. Check your Spam folder if email hasn't arrived. If you do not receive the email within one hour of your online order, please email helpebooks@aha.org.
- Please be aware that if you order multiple eBook/PDF products or multiple copies of the same product, you will receive an ORDER CONFIRMATION and AHA eBook/PDF PRODUCT DELIVERY EMAIL containing the product link for each copy.
- Taxes may apply.
- Digital Products are not returnable or refundable.
- Questions about ordering? Email helpebooks@aha.org.
Return Policy
Return and Refund Policies
The following products are not eligible returns and/or refunds: print books, whitepapers, eBooks, PDFs, and all other electronic media.
Return Exceptions: Printed Books Only
If you receive a damaged, misprinted, or missing pages from a book, it may be exchanged for a replacement. Please email aha@brightkey.net with your order number and include a picture of the book. Pre-paid UPS shipping labels will be provided. Enclose a copy of the packing slip and a brief explanation for the return to the address below.
If you were sent the incorrect book, it may be returned for a refund or exchanged for the correct book. The returned item must be in the original condition: shrink-wrapped or sealed. Pre-paid UPS shipping labels will be provided for orders shipped in error. Please email us at aha@brightkey.net or call 800-242-2626 and a service representative will assist you. Be sure to enclose a copy of the packing slip and a brief explanation for the return to the address below.