Delivering Actionable Data to Clinicians at the Point of Care
Higher Expectations Redefine the Health Care Landscape
Every patient or family member has a customer service story to tell from their experiences with the health care system. Many stories aren’t flattering. Earned or not, health care doesn’t have the same customer service reputation as many well-known brands in the retail world like Amazon, Apple or Ritz Carlton.
Historically, the consumer experiences underlying the reputation didn’t hurt provider organizations like hospitals, health systems and physician practices from clinical, financial or operational standpoints. The reasons ranged from clinical reputation, brand loyalty and unbreakable doctor-patient relationships to narrow-network health insurance benefits and geographic market advantages.
But those reasons are crumbling before the eyes of most provider organizations. New market entrants, nontraditional health care competitors, vertically integrated health care conglomerates, new patient care modalities, breakthrough medical technologies, innovative digital health technologies, new value-based reimbursement models and — most importantly — new consumer expectations are quickly redefining the health care landscape.
Defining Actionable Data at the Point of Care
Delivering actionable data to clinicians at the point of care in real time is a buzzy statement. But what does it mean in terms of technology and functionality?
It means feeding into and displaying all relevant data clinicians need to assess and treat a patient on a single, customizable dashboard. The data elements fed into and displayed on the single dashboard include core vital signs, metrics from other medical devices and lines connected to an individual patient.
Case Study: Guthrie Clinic
Expanding the Reach of a Contracted Workforce
Guthrie Clinic’s centralized patient command center allows remote nurses to observe patients visually using a software-based monitoring and analytics platform, cameras and two-way audio communication
Case Study: Michigan Medicine
Eliminating a Paper Trail and Improving Patient Care
Michigan Medicine has implemented a cloud-based technology platform that enables clinicians to access real-time data from any patient from anywhere on any connected HIPAA-compliant device. It has connected its ICUs, EDs and telemetry beds to the platform without changing any workflows.
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Delivering Actionable Data to Clinicians at the Point of Care
